Terms And Conditions

This terms and conditions agreement for 5 Star Designers (“Company,” “we,” “us,” or “our“), governs your use of our website and services (“Services“), such as when you:

• Visit our website at https://5star-designers.co.uk/, or any website of ours that links to this terms and conditions

• Engage with us in other related ways, including any sales, marketing, design, or development projects

Questions or concerns? Reading this terms and conditions will help you understand your legal rights and obligations when using our Services. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected]. SUMMARY OF KEY POINTS This summary provides key points from our terms and conditions, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for. What are the core rules of using your Services? By accessing our website or engaging our services, you agree to be bound by these Terms. You must be at least 18 years old or have the legal capacity to enter into a binding contract in the UK. Who owns the intellectual property? We own all content on our website. However, upon full payment, we assign the final design assets specifically created for your project to you. We retain the right to display completed work in our portfolio unless a non-disclosure agreement is signed. What are your payment and refund terms? A non-refundable deposit (typically 50%) is required to secure your project. The final balance is due upon completion. You have a 14-day cooling-off period under UK law if work has not yet started. Refunds are not offered once final files have been delivered. What is our liability to you? We provide our Services on an “as is” basis. Our total aggregate liability to you shall not exceed the total amount paid by you to us in the 12 months preceding any claim. We are not liable for indirect or consequential losses, such as loss of profits or data. How are disputes handled? These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. Want to learn more about the legal terms that govern your relationship with 5 Star Designers? TABLE OF CONTENTS

1. ACCEPTANCE OF TERMS
2. DEFINITIONS
3. OUR SERVICES
4. USER ACCOUNTS
5. INTELLECTUAL PROPERTY RIGHTS
6. PAYMENT TERMS
7. REFUND AND CANCELLATION POLICY
8. REVISIONS AND APPROVAL
9. THIRD-PARTY LINKS AND TOOLS
10. DISCLAIMER OF WARRANTIES
11. LIMITATION OF LIABILITY
12. INDEMNIFICATION
13. DATA PROTECTION (UK GDPR)
14. FORCE MAJEURE
15. TERMINATION
16. GOVERNING LAW AND JURISDICTION
17. CHANGES TO TERMS
18. CONTACT US

1. ACCEPTANCE OF TERMS

In Short: By using our Services, you agree to these legally binding Terms. By accessing our website or engaging our design, development, or marketing services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you do not have permission to access our Service or contract our work. You represent that you are at least 18 years old or have the legal capacity to enter into a binding contract in the UK.

2. DEFINITIONS

In Short: We define key terms used throughout this document. The following terms shall have the meanings set out below:

• “Service” refers to our website, design services, development services, marketing consultations, and any related deliverables.

• “User,” “You,” and “Your” refers to you, the person accessing our Service or contracting our work.

• “Content” refers to text, images, videos, audio, source code, or other material you may view on or submit to the Service.

3. OUR SERVICES

In Short: We provide creative design, web development, branding, and digital marketing solutions. 5 Star Designers provides creative design, web development, branding, and digital marketing solutions. Specific deliverables, timelines, and costs for bespoke projects will be outlined in separate project proposals or Service Agreements signed by both parties. Any additional work outside the scope of the original proposal will be charged at our standard hourly rate.

4. USER ACCOUNTS

In Short: If you create an account, you are responsible for keeping your login credentials secure. If you create an account on our website:

• You must provide accurate, complete, and current information.
• You are solely responsible for safeguarding your account password and for any activities under your account.
• You must notify us immediately at [email protected] if you suspect any unauthorised use of your account.

5. INTELLECTUAL PROPERTY RIGHTS

In Short: We own our content, but you own your final custom assets upon full payment. Our Ownership: All content on our website (text, graphics, logos, images, software, and code) is the property of 5 Star Designers and is protected by UK and international copyright laws. You may not reproduce, distribute, or exploit any of this content without our prior written consent. Your Ownership: Upon full payment of all fees, we will assign to you the final design assets specifically created for your project. Source files and raw assets remain our property unless explicitly transferred in writing. Our Portfolio Rights: We reserve the right to display completed project work in our portfolio, social media, and marketing materials unless a non-disclosure agreement (NDA) is signed prior to project commencement.

6. PAYMENT TERMS

In Short: Prices are in GBP, a non-refundable deposit is required, and late payments may incur interest. Pricing: All prices listed on our website or proposals are in GBP (£) and are exclusive of VAT unless otherwise stated. Deposits: A non-refundable deposit (typically 50%) is required to secure your project start date. This deposit covers initial planning, resource allocation, and administrative costs. Final Payment: The remaining balance is due upon project completion and prior to the final handover of source files or website launch. Late Payment: If payment is not received within 14 days of the due date, we reserve the right to:

• Suspend our services until payment is cleared.
• Charge statutory late payment interest under the Late Payment of Commercial Debts (Interest) Act 1998.
• Pass the debt to a third-party collection agency, with all associated costs borne by you.

7. REFUND AND CANCELLATION POLICY

In Short: You have 14 days to cancel if work hasn’t started. No refunds on completed digital deliverables. Cooling-Off Period: Under UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of placing it, provided we have not yet started work on your project. Cancellation During Project: If you wish to cancel a project that has already commenced, you must notify us in writing at [email protected]. You will be invoiced for all work completed up to the cancellation date (calculated at our hourly rate), and any deposit paid will be retained to cover initial planning and resource allocation. Digital Products: Due to the nature of digital design and downloadable goods, refunds are not offered once the final files have been delivered to you and you have provided final written approval.

8. REVISIONS AND APPROVAL

In Short: We offer a set number of revisions as outlined in your proposal. We offer two (2) or three (3) rounds of revisions as specified in your project proposal. Any revision requests beyond this scope may incur additional charges at our standard hourly rate of £[Insert Hourly Rate]. Final approval of the design work must be provided by you in writing (via email to [email protected]) before the project is considered complete and final files are released.

9. THIRD-PARTY LINKS AND TOOLS

In Short: We are not responsible for third-party websites or tools linked on our Service. Our Service may contain links to third-party websites (e.g., hosting providers, stock image sites, plugin developers, or payment gateways). We have no control over, and assume no responsibility for, the content, privacy policies, terms, or practices of these third parties. Your interactions with third-party tools are governed by their own terms and conditions.

10. DISCLAIMER OF WARRANTIES

In Short: The Service and all deliverables are provided on an “as is” and “as available” basis. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, REGARDING THE OPERATION OR AVAILABILITY OF THE SERVICE, OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED.

• We do not guarantee that our website will be uninterrupted, secure, or error-free.
• We do not guarantee specific results (e.g., SEO rankings, traffic, or conversion rates) from our marketing services, as these are influenced by external market factors beyond our control.
• We are not liable for any downtime, data loss, or service interruptions caused by third-party hosting providers or external factors.

11. LIMITATION OF LIABILITY

In Short: Our total liability is capped at the amount you paid us in the last 12 months. TO THE MAXIMUM EXTENT PERMITTED BY THE LAWS OF ENGLAND AND WALES:

• 5 Star Designers shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, business opportunities, or goodwill.
• Our total aggregate liability to you for any claim arising out of these Terms or our Services shall not exceed the total amount paid by you to us in the 12 months preceding the claim.

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Any other liability which cannot be excluded by UK law.

12. INDEMNIFICATION

In Short: You agree to defend us against claims arising from your use of our Services. You agree to defend, indemnify, and hold harmless 5 Star Designers and its employees, directors, shareholders, and sub-contractors from any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including reasonable legal fees) arising from:

• Your use of and access to our Service.
• Your violation of any term of these Terms.
• Your violation of any third-party right, including without limitation any copyright, property, or privacy right.
• Any content you submit to us that infringes the intellectual property rights of a third party.

13. DATA PROTECTION (UK GDPR)

In Short: We take your privacy seriously and comply with UK data protection laws. We take your privacy seriously. We will process your personal data in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR). You have the right to access, rectify, or erase your personal data held by us. To exercise these rights, please email us at [email protected].

14. FORCE MAJEURE

In Short: We are not liable for delays caused by events outside our control. We shall not be liable for any failure to perform our obligations under these Terms if such failure is a result of events outside our reasonable control (e.g., acts of God, war, pandemics, natural disasters, internet outages, government restrictions, or supplier failures). In the event of such delay, the time for performance shall be extended by a period equal to the duration of the force majeure event.

15. TERMINATION

In Short: We may terminate your access if you breach these Terms. We may terminate or suspend your access to our Service immediately, without prior notice, if you breach these Terms. Upon termination, any outstanding fees owed to us become immediately due and payable. All provisions of these Terms which by their nature should survive termination (including, but not limited to, ownership provisions, warranty disclaimers, indemnity, and limitations of liability) shall survive termination.

16. GOVERNING LAW AND JURISDICTION

In Short: These Terms are governed by the laws of England and Wales. These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. CHANGES TO TERMS

In Short: We may update these Terms from time to time. We reserve the right to update or modify these Terms at any time. We will notify you of changes by posting the new Terms on this page and updating the “Last Updated” date at the top of the document. We encourage you to review this page periodically to stay informed of any updates. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.

18. CONTACT US

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us: Email: [email protected] Website: https://5star-designers.co.uk/ Karachi Office (Correspondence Address): 5 Star Designers NASTP 2, Silicon Valley II Building No. S3, First Floor, Office No. 18 Adjacent to PAF Museum Karachi, Pakistan